1. Order Processing

All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

Estimated delivery time is:

• 3–5 business days for major cities

• 5–7 business days for other areas

Delivery time may vary during sales, public holidays, or due to courier delays.

3. Shipping Charges

Shipping charges (if applicable) will be shown at checkout before completing your order.
We may offer free shipping on selected promotions or minimum order value.

4. Order Tracking

Once your order is shipped, you will receive a confirmation message with tracking details (if available).

5. Delays

We are not responsible for delays caused by courier companies, weather conditions, or unforeseen circumstances. However, we will assist you in tracking your shipment.

6. Incorrect Address

Please ensure your shipping address is correct. We are not responsible for orders delivered to an incorrect address provided by the customer.

7. Damaged or Missing Items

If you receive a damaged parcel or a missing item, please contact us within 24 hours of delivery with order details and photos (if applicable).

8. Contact

For any shipping-related questions, please contact our customer support through the website.